Support
Contact & support
Email us at support@upscanr.com. We typically reply within one business day.
FAQ
Common questions
A few reasons this happens: (1) Your CDN or WAF is blocking requests from our server IPs. (2) The page returns HTTP 200 but the keyword you set is missing. (3) The page loads in your browser from cache but the origin is unreachable. Check the HTTP status and failure reason on the monitor detail page for a starting point.
Upscanr retries every minute for the first 5 minutes before sending a down alert — this filters out transient blips. After that, it retries every 5 minutes until the monitor recovers. You'll get a recovery email as soon as the check passes again.
Check your spam folder first. If it's not there, use the 'Resend verification' button on your dashboard. If it still doesn't arrive, email us and we'll sort it out manually.
Not directly — Upscanr sends unauthenticated HTTP requests. For authenticated checks, point the monitor at a public status endpoint or a page that returns a known keyword when the app is healthy.
Open the Billing portal from your dashboard and cancel there. Your plan stays active until the end of the billing period — there are no pro-rated refunds.
Go to Account settings on your dashboard and choose Delete account. All your data (monitors, check history, email logs) is permanently removed within 30 days.
Still stuck?
Send a message to support@upscanr.com and include:
- Your account email
- The URL being monitored (if relevant)
- What you expected vs. what happened
For billing issues, include the last 4 digits of the card on file and we’ll pull up the Stripe record.
Upscanr is built and maintained by a small team. We read every email.